$1,500 Sales Call Breakdown | How I Closed a Client on a Done-With-You Offer (Live Call)

In this video, I'm going to show you how I closed the client for $1,500 and the fact that in this call, I made so many mistakes, but she ended up paying me. Now, one of the major mistakes is that I forgot to ask her, was she the sole decision maker of her own business or not? This was the reason because of which she brought this objection at the end of when I was pitching her and I was not able to collect the payment on the call itself. She took her time and I think in a couple of hours she made the payment. But you will watch in this call that how I handled most of her objections, how I made the urgency and how I pointed out her pain points for her to trust me. So the name of the client is Sylvia and she came from the ads about two months ago and she didn't book a call at that time and she didn't even reply to me. After following up for two months, probably around seven to eight times, she replied, she scheduled a call and she got closed. All right, so watch the entire video. It's a 40 minute long sales call and enjoy. Hi Sylvia, can you hear and see me okay? Can you hear me? Yeah, I can hear you. Okay. So this is Kiara. This is one of my sales trainers who is just learning. So I guess you won't mind if she's here, right? I don't mind. Perfect. Amazing. So while booking the call, you mentioned like you need leads ASAP. So what's happening is I have a business that I've had for over 20 years. I've been done real well with it. Permanent makeup for 20 years in the Dallas area. So I'm in a big city. and I was actually one of the first to start have a website with permanent makeup here in Dallas and but what I've I've been doing is I've been using Google AdWord campaign and I've usually had somebody run it for me and so I've got somebody running it for me right now but it doesn't seem to be bringing me the leads that I need. So I'm spending probably around $1,000 a month for that. And then I'm paying her also, in addition to that, for SEO and for Google AdWords, I'm paying her $600 to manage that for me. But like I said, even in the last week, I've had no clip clicks no leads at all um and this whole month actually since january 1st has been just incredibly horrible so i'm not sure what's going on but i need to figure out where i need to change things utilize my money more wisely because right now i feel like i'm just taking money and throwing it in the garbage yeah so okay and you're you're not even getting clicks forget about the leads right um i'm getting some clicks like today i think this morning i had seven um sometimes it gets really high as far as the clicks go uh but they're not um the conversion rate is terrible and so i've redone my website many times i've got a fairly decent website i think um i've changed things on it i've tried everything really okay okay so um you're running google ads to your website right uh no it's a google adwords is through a google campaign so you create your top key words, which for instance, yeah. So I'm using, you know, best eyebrows, Dallas, best eyeliner, permanent eyeliner, microblading, all of those keywords terms to get me to the top. And I'm actually at the top right now. I'm on the first page. I'm the number one person, but I'm not getting any calls. So I can't figure out what is the problem. If I'm at the top first page spending all this money and nobody's calling there's got to be some issue of course 100 okay and how long have have you been trying running uh like google adwords like uh be honest with you probably 15 years wow with the same person uh i know uh so google adwords is a you know actually you have somebody that can run and manage it if they know about google adwords right some people have done a pretty good job she initially did a great job but now is just kind of fallen by the wayside um so she has to create new campaigns every month or so and there are times when i get calls like crazy and then it just stops um but so anyway but you really have to know what you're doing in order to do the google campaigns because it's very difficult yeah 100 and i see that uh there are a lot of people who are there inside of dallas right you're i think you're up top north east right um i'm in dallas i'm like right at the heart of dallas so yeah okay cool I'm sorry. And apart from like Google AdWords, have you tried anything else to get clients? So I'm doing a lot of ads on Instagram. Um, so I do like videos as, um, daily posts. I, I do daily posts, um, uh, Facebook. Um, so I'm doing, so it, it's all connected. So whenever i post on instagram it automatically posts on facebook yeah it's all connected and i did neighborhood um like neighborhood ads for a little while um but it's it's coming to a lot of money it's like a lot of money is going out with nothing coming in it's getting more difficult yeah makes sense you know and right now as of now like are you getting any clients or it's like no not in clients well i have been in business for so long that i have regular clients that come back to me so i've got my regular clients you know um and so i stay you know okay busy with them because they're coming in for touch-ups after three or four or five years so that there's money coming in but new leads i need new leads because i've got my old clients referrals are what i'm living on right now and referrals and my old clients got it perfect okay and you mentioned like you tried running instagram ads and are you you're not currently running as of now yeah yeah i am you're you are instagram and facebook yeah okay because okay so when i i'm just gonna share my screen real quick okay yeah but they're ads that i create i do it not not somebody else i do it and i'm not doing a very good job because i'm not an expert okay i see okay uh you have joined from your phone right uh-huh yes okay cool so let me know if you're able to see my screen yeah interesting because i've been posting and posting and you know like i said i don't know what i'm doing so i may have the settings done inappropriately um i can show you what i have on my end you know if you want to see that but it's very similar to the other one except better so i did quality pictures quality everything on this one but it's it's too bad that it's not showing yeah um okay anyways if you're running ads if you're okay are you boosting the post or you're running ads from ads manager see i i'm trying to boost the post but it's not okay i honestly don't know what i'm doing no worries no worries so it's been six years since we're working with pmu artists and trainers and what i see is like you know um artists try to run ads by themselves but at the end of the day it's it all comes down to money i'm spending the money but i'm not able to you make a profit like huge profit out of it and with this they stop running the ads you know one second i don't know if that's the correct one let me go to my instagram hang on one second and okay no that is not the correct one um yeah so let's see here it should have another face of me yes yeah and i think you're running the ads from the other instagram account which has less followers right right but the and the only reason i did that is trying to sync everything up yeah like to brow perfection and you know so i don't that's why i switched this instagram what i have seen so far is like we have no issues in giving the leads okay issues are when the client says i can't afford 700 800 service that's one thing the second thing is what i've seen with the artists that they're not good in texting them like talking to them when someone texts them they text after a day or two days and then they say oh I'm they're not replying to me oh wow yeah that's bad yeah so I just want to make sure that you have time to even talk to the leaves like do you have time oh my clients whenever I get a lead I they instantly get a reply and I love to talk to my clients and you know yeah it's you have to especially in this industry you have to kind of convince them that you know what you're doing and then they'll make them want to come to the appointment and that's something i'm very good at yeah perfect perfect cool so what we do is like we run instagram and facebook ads and we give you high qualified leads who are already interested in yours um do you do you want to run ads for like lips or brows or like so basically i a lot of people do microblading and eyebrows tons of people and i actually was voted number one in dallas in allure magazine for eyebrows in dallas i have all the plaques and everything so i've got a lot of accolades i've also been named number one in dallas for uh just permanent makeup in general but i would like to focus on eyeliner because most people just go to school for eyebrows and they really don't go to school for eyeliner and i think i could tap into that market and and really just take the lead in that market the permanent eyeliner of course so you're charging 500 right for it's 500 for the top and it's 200 for the bottom but um if they bring me cash then they get a 50 discount if they're a senior they get a 50 discount and right now i'm running a special for a hundred dollars off of the 700 um yeah so and that includes their follow-up also oh like the touch-up yeah so most people charge twice they'll do a charge them once and then they'll charge them again for their follow-up i don't do that okay and so like you collect all at once right okay unless unless they can't afford it and then i always offer them a split payment they don't have to pay it all at once they can split it up you know so i try to make it as easy as i can okay got it and when they when they're talking to you on phone call or maybe text like uh in order for them to book an appointment with you do you collect a deposit i typically don't collect a deposit just because I you know I I don't honestly I should but I haven't been brave enough to do that okay I mean if they don't pay a deposit then do you get a lot of no-shows or occasionally but not real often most people want to come um my clientele is a little older I would they're between 40 and 80 and so they're more mature and they're more responsible not to say that young people aren't responsible but i would say a more mature client is more likely going to come okay you know she's thought about it for a long time and she's going to come got it okay perfect so since you're not facing like too much of no-shows i think it's good the way it's already working right okay yeah okay i mean uh yeah i think it's working fine um so i you know for me honestly if i got anywhere from three to five clients that called me a week it would be life-changing really for me yeah okay okay um for eyeliner or for eyebrows or for lips or like in total just in total just in general okay yeah that's that's how much i need new clients because i've got old clients and i've got you know i'm busy with that like i said but i need new clients got it and like recently currently how many new clients are you getting per month it depends like since january really not that many maybe i had three four last month this month I don't have any new clients booked it's all my old clients nothing even my google adwords uh I got a notification that in the last week I have had no clicks for seven days so I had to get upset with my person that's doing my adwords because I'm paying her a lot of money um and you know i i don't understand it but i don't understand why i'm paying her yeah i mean makes sense you know if you're not making money like how can you afford to pay her right and you pay her every month well yes i pay her every month six hundred dollars regardless of if you get bookings or not you pay her right okay okay well and so that needs to end somehow I need to back out of that somehow I need to figure out a new solution because I've been doing this for so many years that it's very stressful you know yeah stressful I shouldn't be this stressed out about it because I love what I do but I don't like the way that this is going with the AdWords and all that so yeah I mean we kind of work kind of differently because we love when our clients make more money and that's what i care about if my clients make more money they're happy they refer us more customers and they stick with us for the long term okay so at the end of the day or at the end of the week or month i'm just gonna care about like how much we spend on ads and how much money we made how many clients we got so that's what i care you know um and since you mentioned that you're getting probably three to four clients a month, new clients, right? And it's for eyeliner or eyebrows specifically? It can be either one, but lately it's been eyebrows. She's not really, the focus on eyeliner hasn't been as like I would like it. So most of the focus is on eyebrows right now. Okay. But it's equivalent like for all my years, like this is the worst I've ever done in my entire career typically on a good month um you know I might have 15 new clients um that's typical and my income was really good but like I said it's just dropped big time and like why do you think like it dropped like something happened or like no nothing that I know of um I just think that the Google AdWord campaign isn't working for me and maybe I don't know what I'm doing because apparently I don't because I'm you know I'm not doing a good job with my Instagram I'm probably not doing a good job with my Facebook as hard as I'm trying I'm just not you know I'm not good at it so okay so number one thing the way I helped you you know fix your username in the same way we're gonna make sure like your Instagram and facebook are in a good position so when someone looks at your instagram they're like i want to book right now it's going to be like that now um there are so many things um so you are running ads by yourself which means you're boosting the posts with that have you seen any success or no not really i'll ask clients how did you hear about me and it's usually through google or something i I used to get a lot on Facebook, but I haven't. I haven't in a while. Okay. Okay. All right. Well, so I'm going to share my screen. I'm going to like, there was one client that we started working with a week ago, and she is not as experienced as you. She is like complete beginner and her prices are kind of low. Like, you know, she is starting around 400 to 450. but um all she cared about because she was working with someone else and she paid four grand to work with them so she was like highly concerned about you know whether if if it's going to work with me or not the same way when you mentioned i need a trial right right so at that point i kind of knew like okay i mean you might be working with someone and it's not going that great right right it's yeah it's not going well at all i'm very disappointed okay so i'm just going to quickly share my screen let me know once you're able to see my screen okay i can see it i'm going to try to make it bigger there we go okay i'll see it okay whenever we run ads we just want to make sure that that person is interested in doing their brows, eyes or lips, number one. Second thing, we just make sure that they, I mean, you know, we ask them, hey, are you looking to get this done like within this week, within next week, or this month? So the urgency part. And we create ads like these, we create multiple ads. So for this specific client, we're running eight ads at the same time. and she's spending only ten dollars a day okay and the reason she is spending ten dollars a day is because number one she is a beginner and secondly uh she cannot handle too many leads at once with with ten dollars a day she is getting about uh approximately around five three to five leads per day leads per day per day okay i mean leads calling you or maybe texting you either one of them you know it depends okay the problem with her is like she isn't that available number one why why is she not available i mean she has kids so she has to drop off them to school and you know Oh, I see. Yeah. And the second thing is she is not that good with sales. Two things. Wow. Despite that, within these seven days, she closed six clients. That's insane. Yeah. And you can see, I'm just going to show the chart. So you see, can you see the cost per lead is $1.88. Yeah. so far she has spent 80 bucks which means like um about uh this is the eighth day so 80 dollars um and she has go six clients for 450. wow she was stunned by this because we have spent so little and she has made a lot of money which that's exactly what we want that's pretty amazing yeah so we don't have i mean my concern is not of like you're gonna get leads or not or they will be qualified or not my concern is if the leads are texting you will you text them like immediately or asap or i mean you know you'll be available or not that's my concern that's it yeah my phone is with me always and even if they text me and i'm with a client i will stop everything and text them back and say i'm with a client at this time, but I'll be returning your call in about 20 minutes. So I will immediately let them know that I'll be returning their phone call, even if I can't pick up the phone because I'm busy. Got it. That's amazing. Okay. That's great. And currently you're not using any CRM, right? Any what? A CRM, like a customer relationship manager? no okay we give all our clients a crm which means every single lead that you're getting it will be stored in one place like a google spreadsheet excel sheet you know it's more advanced so you'll see all these 43 leads will be stored in one place so you'll be aware which lead you've talked to which lead has booked an appointment and which lee hasn't Okay. Okay. And finally, if someone schedules an appointment, they just let us know via WhatsApp that someone has sent the deposit. Since you haven't, you don't collect the deposit. Yeah, we can just book them right away and they will show up, right? Typically, yes. And if I have any issues with that, I can always change it. But so far, so far, I haven't had that many issues with that. once i talk to them okay okay why do you have a lot of people that do no shows i mean um sometimes yes sometimes no i mean it depends so we prefer taking a deposit because once they pay a deposit we know that they're going to show up for sure yeah and we can't care about the artist's time as well right so if a person doesn't show up then you know the time is wasted what did typically uh you require them to put down it depends on the service sometimes fifty dollars if they're charging low then twenty five dollars you know but most of them charge take fifty dollars well that wouldn't be a bad idea i mean fifty dollars is like nothing yeah but it's it's their commitment that they will show up once they pay the deposit yeah and if they don't show up and if they we never hear back from them then the deposit is non-refundable that's good yeah so that's what we recommend but if without collecting the deposit people are showing as you mentioned like 4280 uh these kind of range of people are showing up to your clinic then it's great you know we just have to make sure that you get more leads and they're qualified and they're interested in eyeliner right okay uh do you get eyeliner clients or it's rare no i get as many eyeliners as i do eyebrows okay that's good and specifically you just run want to run ads for eyeliner right i mean you can do whatever you feel like is best because i i'm good at both i'm good at i lips I worked at the our clinic for a long time I've always worked for plastic surgeons in the Dallas area so I've always done full face makeovers eyebrows eyeliner people used to come in all the time for everything in one session so I need to run do everything because I I meant I do I'm all about making a transformation and that means a full face makeover for me got it okay all right so you know in order to get balance in your i used to be a national makeup artist for neiman marcus store so so my goal is to make people as beautiful as i can and that means the entire face needs to be done understand okay i kind of show them when they come in i'll do one area but then i'll also show them what else i can do to to make it even better anyway got it so you like upsell your services right always okay that's great okay amazing all right cool so all i think right now is like you just need more qualified leads texting or calling you every single day and i think that will be enough right uh yeah that would be plenty i could quote everything else if that actually happens i will stop doing everything else perfect and uh with the price of yours like you mentioned like you're giving 100 discount which means like you're doing it for 600 right right okay cool and these people pay 600 right like they're not like you know i can't afford it or something like that pricing issue see dallas is a very high-end city and um like a people are here it's a very metropolitan city so you have a lot of people that are attorneys and lawyers and doctors and um so no i don't have any issue with like people that say i can't afford it no okay that's great perfect okay and how many leads can you talk to per day just a number random number i would say comfortably maybe three or four leads a day would be i would be comfortable with talking to that many okay i think uh ten dollars a day would be good so like 10 times 30 which is 300 per month you would be spending on ads and i'm guessing like in the first week itself if you get maybe around one or two that would be good enough to cover the cost like of the entire ad spend right yes and if you know if it all goes well then we can up it you you know, and if I can handle it, if I actually get leads from you guys, I would pour all my money into that. I like, I wouldn't, honestly, I would be so happy. You have no idea. I mean, there is, I mean, you will get leads for sure. You know, I have, I mean, we're doing it for six years. With every single client, they get leads. We have been facing issues with the pricing problem and they're not available to talk to the leads and they are not able to close them because they're not good at sales these are the concerns with generating the leads you know it's totally good with us so yeah we're going to do the exact same thing for you we're going to be spending ten dollars a day regarding the cost per lead in case of dallas since we have so many competitors. The cost per lead can be around three to four. So you'll get around two to three leads or four leads or five leads per day. Wow. Okay. That would be amazing. Now, let me just show you how we pre-qualify. Or do they text me or how do they notify me when I get these leads? Will they be calling me? So we have a CRM, as I mentioned before, the CRM will notify you that you have received a new lead okay it depends let's let me show you this yarn first this specifically came from facebook okay ten dollars a day five m which means five miles from your location 1865 we can make it like 40 to 80 as it's up to you um and are you currently located in or near the city name and near dallas yes dallas we just make sure like they have no excuses for to not book an appointment some people have like the leads come from out of the city you know uh 50 miles yeah um in your case uh we're gonna ask have you ever had permanent makeup before yes or no second question we can ask when are you looking to get your eyes beautifully done within this week next week or maybe this month something like that okay okay if you want to add more questions of course we can but the more questions we add the more how costly the cost per lead is i see no those sound like good questions you know so with this specific artist we're asking that number one and then the second question when are you looking to book your brow appointment the third question where the filler name email phone number and then finally they submit that information and they can dm you on instagram if you want them to call you i can put your phone number here they can directly call you um yeah yeah it depends on you how would you like to talk to the clients yes i would love for them to call me or text me either way okay we can put only one but yeah calling is fine then yeah calling okay yeah cool calling all right and once they call you then you know you can take care of them right okay perfect so this is how we do it um we run multiple ads not just one we make videos we make single image ads before and afters as much as possible we don't know which ad will work the best okay so we just test with everyone okay okay at the end of the day you care about how many leads you're getting right i do but and also what i'm also concerned with is i don't know how to work instagram so do you handle the way that you get Instagram followers. Do you do that as well? We can run ads to give you more followers. But if you talk about like making organic content, like making reels and stuff like that, we don't actually make the reels for you, like shoot the content and stuff like that. But I can, we can run ads for you to get you more followers. We can do that. Then you could tell me like, how would I, how do you get more followers? How do you get more followers because i i don't even know how to do that yeah so we run traffic ads the the goal of the ad is to make people to follow you that's the goal okay with this ads like the goal is to become a good lead like you know a person who is interested in your services okay okay so it depends i mean if i just show you uh one second you see different objectives here so traffic yeah awareness traffic engagement leads i mean it depends like if you want more likes on your post you want you want more comments on your post you want more shares you want more followers or you want more leads looking to get your services depends okay okay accordingly we make these kind of ads okay okay cool um all right so this this is what we do we set up the ad campaign for you. Okay. We give you the access to the CRM. The CRM is completely for free. You don't have to pay anything. Okay. And we also give you the access to our PMU community. So let me just quickly show it to you. If you have any questions, if you just want to post about yourself and you can post your Instagram links. So our, our clients will follow you on Instagram. Okay. Okay. So yeah. So we will set up the ads for you. We will make sure that you have the CRM. If you have any issues with the sales part, we have scripts as well. Oh no, I'm good at sales. Perfect. That's great. Okay. So do you believe like something like this, that we're doing for every single artist can work for you in dallas well i'm you know i i haven't really spoken to anybody or nor have i looked at your reviews for your company and by the way may i ask the name of your company it's paramount media so let me just quickly show it to you okay can you see my screen yes yes i can see it yeah okay got it yeah great okay fantastic and i actually did look up your reviews and they were very good that's nice you know us i mean uh you came from the ads of course right yes and then i did my research and i looked up what other people were saying about you that's nice amazing perfect okay cool so all right you're gonna need help with instagram and facebook to set these things up right as well i will need help i've got it set up um so i don't know what else i need to do in terms of the setup um the bio thing and then more content and uh if you want uh we can help you uh in like how to post your content more better so it looks really good okay uh but majority like in most of the cases but we're just gonna make sure that you get more leads and they're qualified and you can get more booked appointments okay so that's the goal that's my goal yeah so we just focus mainly on that um yep and it takes us probably around one day to set up everything so if you want we can just get started tomorrow that's fine um tell me what your price is yeah for sure so we don't charge like 600 per month Our monthly services is $49 a month. We kept it as less as possible, though we are charging a setup fee for $1,500. Oh, that's the kicker. So $1,500. Yeah, that's a one-time thing. And afterwards, to manage the campaigns, to manage everything, $49 per month. Okay. Oh, it sounds so good. Except for the 1500. So I'm trying to think though, how can I come up with that real quick? Okay. I'll, I'll figure it out. And I do want to do business with you and I want to get started as soon as possible. I just wish I had a client this week I just don't I'm just trying to think how can we get this going as fast as possible Wow I just have this feeling that you guys are gonna be able to help me out are you with me I'm with you of course I mean if you want to clients of course you know and I kind of feel like I'm getting a good feeling because you're so experienced you already know sales you already know everything it's just like we need to give you more leads and i think you'll be good to go yeah yeah yeah i mean i will i scott fly to the sky because i'm good with my clients and they love me people love me and i you know all i need is a few leads and like i said it would be life-changing for me so yeah i need to figure out how i'm going to come up with the money uh because it's been so terrible lately so i mean i mean are you not getting any recent clients or like okay no the only thing i have right now are you know redos for old clients that are coming in um so i've got you know old clients but it's not the five or six or seven hundred dollars it's usually 250 here there you know it's it's it's been tough lately it's since january it's been really bad so but it doesn't mean that you know it couldn't change and if it does change i want to i want to sign up with you guys i really do do you mind if i get your number and talk to my husband tonight and you know he he is my biggest fan and he might be able to help me out with the finances uh for the moment and i could just pay him back um so do you can i have your number that i could reach you back tomorrow um sure okay cool um so i'm just gonna are you on whatsapp uh yeah i'm on whatsapp okay it's the same phone number right so your phone number is 214-454-5078 that's right okay i'm just gonna text you hi on whatsapp okay cool let me just get over there and look at it i mean i get so much spam on whatsapp that i kind of have to be careful you know what i mean so many people try to come there we go i gotcha okay so i'm going to add you to my there done got it okay cool yeah all right yeah thank you so much i'm so excited i have this good feeling that you're going to help me out even if you get me a couple of leads a week I'll be ecstatic. It'll, it'll help me out so much. And I can drop all the money that I'm throwing in the garbage. So I just need to come talk to my husband and see what he says about it and look at my finances, see what I can get together so we can get this started. Sure, definitely. It was really nice talking to you, you know, and I genuinely feel if these beginners can do it you know if they can close clients for 450 of course you can close i was thinking like maybe you can raise the prices because in dallas i see a lot of people charging 700 800 um and i think like you have so much of years of experience and you can do that as well you know i think so too as a matter of fact i've been thinking about that quite a bit because um I work with other spas in the area. And so another concept that I was going to do was if they refer clients to me, I was going to give them a cut of my $200 per client to the spa that sends me the client. And I have a lot of connections. So that was going to be my next strategy. But I'm going to see if this works first. And then, you know, sure. once you start getting consistent clients then you can think of maybe raising your prices to make more money yes i need to do that for sure it was so nice talking to you as well thank you for your time you're so kind and uh i just appreciate it i feel better already i appreciate it um all right sylvia so you have my whatsapp number uh when you're done talking to your husband you can just let me know and from there we can proceed ahead okay sounds great thank you again you're Most welcome. Bye-bye. Okay. Bye.

In this video, I’m sharing a full 41-minute real sales call where I closed a client for $1,500 Paid In Full on my Done-With-You Marketing Offer 👇

No scripts. No fake roleplay.
This is a real conversation with Silvia — from discovery to handling objections to finally closing the deal.

If you’re in sales, marketing, SMMA, or client acquisition, this call will show you exactly how to build trust, position your offer, and close high-ticket clients without sounding pushy.

💬 What you’ll learn in this call:
• How to structure a high-converting sales conversation
• How to present a Done-With-You offer confidently
• How to handle price objections without discounting
• How to close clients on the same call
• How to lead the conversation like a professional closer

Whether you’re selling services, coaching, or marketing offers — this breakdown will help you improve your closing skills and increase your income.

📌 Watch till the end for the full close.

Let’s Connect:
Instagram – https://www.instagram.com/sankalpdhone/

Book a free consultation call – https://calendly.com/acquisitionminds

Join my free Telegram group for daily value – https://t.me/+SW976RfdpYFkYTg9

#salescall #highticketclosing #dmclosing #salestips #closingsales #smmatraining #clientacquisition #salespsychology #marketingagency #howtoclose #appointmentsetting #businessgrowth #marketingagency #b2bsales #b2bsalesalescall #smmasales #sales #salestips