The Hidden Gaps Costing You Clients, Confidence & Revenue (Let’s Fix Them)

Hello goodies, hello. Got a lot to report today, a lot to give, a lot to share with you. Before we begin, I'm just going to let everyone know that we're here. This is an important mini check in training to let, to just give us some real insight for the week ahead to prepare yourself to have some mindset shifts and just really get us ready for the end of the year. who's in who's here let me know i'll just let us notify us that we're here great perfect always better to have people aware that there is a little great share that's about to happen so just a bit of a check-in i've had a lot to navigate in the last 10 days my mother-in-law I don't know if you saw my last few lives where I wasn't doing too well. It was a very sad time watching her pain, but she left her body. Left her pain body and my husband was there when she passed. Her last breath was 5.30 on the 6th of November. around her not being here and she left with a smile on her face and that's amazing because my mum did too when I saw my mum pass she also had the most angelic beautiful smile on her face and for some reason it just bought me so much comfort so I can see the comfort it has brought to my husband so I just wanted to let you know what was going on for me and there's a lot to navigate when someone passes your own feelings and emotions but yeah it's beautiful in some ways knowing someone's out of so much pain the suffering is unbearable but today i wanted to share with you and you know thank you for listening and and you know let me know if you're here love to know you here and if you're watching the replay hashtag reach replay but today i wanted to talk about if freedom had a price what would it be worth to you because you know what i'm noticing in the industry when people reach out for help and support they hesitate and i get to the point where i understand their deepest desires what's holding them back which is brilliant but yet what what the missing link is I'm noticing recently a few people are wanting to wait until the new year to get support but if you're already not retaining your current clients and always chasing new clients there is a retention problem and there's holes in your revenue you're losing a lot of money so rather than waiting a smarter way is to get onto it now in the highest time of our industry when I say the highest time the most revenue creating time in our industry people are spending more than ever in the months leading up to the end of the year with all of the celebrations going on so it's something to consider and you know what even the best of the best in our industry have gone through mess-ups they have failed hundreds and hundreds of time got things wrong and I'm saying that because I've actually spent a bit of time on my Instagram last night creating a post of industry experts and icons that have paved the way for not even myself but for the industry and they all started somewhere even if it insignificant small baby steps had to become bigger steps so they could master the consultation process they could master their expertise because once you have a clear path and structure it is it's easy and it's the unknown the guessing and the thinking that gets us confused so yeah I'm just going to check if anyone's here just giving you food for thought before we start because you know what i'm noticing outside of experts industry professionals not leaping and waiting that's when issues happen and it's a real real problem so that's one thing i wanted to talk about today because i just want to make this pathway easier rather than more challenging or more tough So how important is freedom to you is my question. Really how important it is. I know for me it's outside of my health and my wellness. Whether it be mental, physical, emotional, spiritual health. Freedom is top of my priorities. Relationships on all levels are. My business is too. But having freedom and to get real freedom is that financial pathway. And this is the thing, if you need to set your business up so you can have that financial pathway to give you what your highest priorities are, and it's something to consider because sometimes we don't have time to reflect and consider what our pathway is to create that container of our highest priority. yeah so something to really contemplate here isn't it because you know what we don't talk about this enough that business is tough we don't literally air it out a lot of people go through the tough times I have been there myself but it's the truth business is tough it's not for everyone truly it's not and there's always something going on we need to normalize that when I hear my coaching clients say oh there's always something to do there will always be something to do and when there's nothing to do for a moment there'll be another thing to do the list never stops because if you're progressive and you're growing that is the nature of business it always needs to be growing and moving that is what we call momentum but there'll be seasons of periods of a lot going on and there'll be seasons of frustration, there'll be seasons of ease and flow. And that's what we're aiming for. That is the point is to get the ease and the flow. Because that's the point of our business is to make it seamless, simple and easy. So we can have the time freedoms to do what we like, we can have the financial flow. It's a bit like life, isn't it? We can't have night without day. We can't have the sun without the moon. We can't have winter without summer. You can't have the rainbow without the rain. You can't have growth without the challenge. And that's why I mentioned this, you know, the best of the very best in our industry, the icons. You know, when we think of some people like Maria Anacoccia Coloni, who just got inducted into the Hall of Fame after 40 years, she would have messed up failed hit rock bottom made a lot of wrong choices decisions felt lost hundreds and hundreds of times there's many of them look at the greats like dr des fernandez from environ dr les lance setterfield the micro needling expert those men alone they're very accomplished they didn't get there because they gave up they got there because they kept going and that's the difference and that's what I want to inspire you all because I have been there too I didn't become a 10k week salon owner by myself when I started from zero and in two years had a multi-six-figure business because I gave up I wasn't thinking of having a 10k business I didn't know even that could be a thing it's just because the revenue I was creating from the value I was giving and that's the difference I gave so much value so much love and care much like you would too but the difference is the systems the follow-up the structure and doing it the same all the time when you know something is working because when something is working that's when the flow and the ease comes because that's when things get less challenging when you understand what's working and you do more of what's working and that's the difference with these experts they kept going they learned they recalibrated they moved forward and they refined no one becomes exceptional from table fun no one you think of a child a baby they get up they fall they get up they fall they hit their head my gosh like they're trying to master taking the first step let alone walking they're trying to master their balance the stability so that's the same in business if we don't get the guidance and the support and it's aligned that's where we can give up and it gets too hard and that's why we don't become exceptional from day one we all go through this no one's immune because mastery is built from repetition, difficulty, clarity and refinement. And that's normal. We need to normalize this because I don't know about you, but even with the hard days, I wouldn't trade this challenge and difficulty and struggle for working with someone else. But when it feels aligned and when your systems are clear and business is spacious, fun and deeply meaningful, I believe you all deserve that. All of you. We all do. Because that's when things work. Isn't that great? We're just knowing that when things aligned, when things are fully aligned, when your systems are clear, when you know a sales system, when you know a consultation system, similar consultation and sales because a consultation is your biggest sales tool. but you know how to articulate your message you know how to connect your clients and when is the best time to make suggestions and offers when she is the most receptive you know how much it costs you to set up your business each day each week each month each quarter because when you know that that's when business becomes spacious fun deeply meaningful it's flowing revenue comes in because you haven't got that on your mind because mental and emotional congestion slows the flow. And after 33 years in business and more than 36,000 consultations, I feel deeply at home teaching sales through education. I love this because it's something I've done for such a long time with my team, like the industry, in workshops, with my private coaching clients. Because sales at its core is simply the exchange of value. Hopefully that's landing. Is that landing for you all? The exchange of value. Just feel that. When you exchange what you give, what you receive is the value in return. Money isn't emotional. It only represents the value you deliver. and once you truly get that and embody it everything shifts you become confident charging what the value you deliver and offer and clients feel safe with saying yes to you hopefully that really really sinks in and here's what most people don't realize top professionals in our industry didn't get there because they were perfect they didn't get it all right? They messed up, they made mistakes. It was a messy middle, just like sometimes we're in, maybe you're in it now, but just keep going. But if you're doing the same things that aren't working, that's the problem. And that's what I want to help you with. They got there because they were willing to try, to fail forward regardless, to communicate better, to refine their processes and to ask this is the leading question how can I make this easier clearer smarter that is a very smart approach to our business your business how can I make this easier whatever you're doing how can I make this easier clearer smarter and that's what leads mastery not perfection but just practice and that consistency with asking how can I make this process easier clearer or smarter so hopefully that's a good tip for you today and this is why I deeply care about teaching consultations and an educational sales system what I call savvy sales because these are skills that turn hard business into sustainable business you know that time where it gets so hard you think Why? Because it can be easily and flowing and sustainable. The skills that create consistent revenue, confidence and long term results. And we don't talk about this enough. Our industry celebrates technique or techniques. you know the influx now of book call into oral massage all sorts of lymphatic drainage new devices the latest lasers but no one talks about the importance of conversation the importance of psychology the importance to connect to your client the importance of your own intuition and instinct and how to build on this, how to become more aware of your own instinct and intuition, the importance of consultation. Because without a confident consultation and sales process, you can never reach your fullest potential, honestly. Which brings me to what I'm here to share with you today as well. The trillions of brilliant therapists out there the hundreds that I've teach and trained and educated over the years in 33 years there's so many incredible skin and beauty practitioners out there dermal therapists but perhaps they don't want to hit their full potential but you're wanting to have a thriving business but it's not what you think because the thing is if you've had enough of clients not rebooking upgrading or purchasing that is a big problem in your business and if you've had enough of that because your clients need to maintain their results at home and it's a known fact now that clients want to maintain their in-clinic results longer at home then this is a conversation for you because the real world truth is most people never tell you great hands and treatments are not the way through always and these don't always create consistent rebookings and product sales clients don't say yes because they like the treatment or you're highly skilled or you're a nice person of course all this helps of course Of course, people buy from people they like, know and trust. But if you can't confidently guide them with a professional conversation, recommendations and guide them to making that decision of yes, and if this is happening consistently or not, it's then not a skill problem. It's actually a hidden gap in how you communicate your value, the transformation you offer, the pathway to the results they desire. And also the transformation available to them. Can you articulate all the possibilities without worrying about cost, time or any other considerations? Because a lot of the time when we worry about cost, how much it's costing the client, we're thinking of cost. we're not thinking of the long-term investment I had a conversation with a young woman the other day she's 28 and sent me a text saying I'm looking for cleansers that are cheaper than I'm currently spending on and a nourishing cream I go through it too quickly and I sms'd her directly back saying if we can switch your mindset to go you have one face it's an investment your skin and your face is an investment and we invest in things that we value you'll be getting the results and the thing is she had hormonal acne on her jawline and after two months it had gone so when i saw her i was like the money you invested isn't that worth it because you didn't have to go through any extreme medication any intense treatments but you just tweaked your diet and you used high quality products that weren't stripping or being abrasive she was through the roof because she said thank you so much for being flipping my mind around and switching my mindset to knowing that it's an investment it's not just a cost because if we see getting professional help from coaching as a cost even these invisible leaks quietly drain your revenue your energy and your confidence and it costs so much more to stay here than it does to fix it. Does that make sense? If you decide to stay where you are with all of this going on in the background it's costing you so much more to stay where you are than to actually fix it. The return on investment I'm talking about is limitless priceless because when you invest in professional support you get that back ongoing forever because your systems your processes your structures your consultation process your conversations and how you convert clients is completely transformed and this is where we bridge the gap where everything shifts because you'll notice more bookings more home care product sales more treatment upgrades loyal clients stay and rebook sooner rather than later you tend to have conversations that are a lot more paced and calm and you're not in a rush and you can have growth without adding more hours to your schedule it's so possible many of my clients have created this I think of just that was a 6k salon and doubled her revenue in under two months incredible there's a few people Jane Joyce Mandy my eyelash client an amazing return on investment and she actually said to me this clinic in the business in the business in the city who at the time was a 38k month someone and went to 57 K's in three months because she followed my systems just think most developers are held back not by lack of skill but the lack of clarity and confidence in how they lead their clients this is the missing piece and that's what I can't wait for you to consider deeply the path to purchase it is a high touch point exclusive personalized consultation and sales experience that is dynamic it's going to be interactive and fun Monday the 24th of November it's coming unlike anything you've experienced before because it's tailored to your business built from the exact framework that helped me create consistent 10k plus weeks and grounded in psychology and emotional touch points for your clients and your business to grow and expand and after 33 years in the business and over 36,000 consultations probably plus by now I know exactly what works and what doesn't work and when it comes to guiding clients to yes naturally confidently and without pressure you're going to walk away with a crystal clear what to say when to say and how to say certain conversations with a repeatable consultation flow. You'd be confident in articulating your value, very different to your worth. Worth is not tangible. Your value is very tangible. That is your years of study, training, investments in all of your upskilling and knowledge. your personal value that you bring your personal stories your personal experiences the quality of products you use the environment you're in all of that becomes a part of your value plus plus you'll also work walk away able to double your income without doubling your hours very important this is a very easy system to plug and play once you understand how you can charge for your value without doubling your hours because when your consultation structure and language shifts everything shifts I mean it's it's mind-blowing the value you're going to get out of this path to purchase and this easily can be a $1,500 to our program because I'm giving you seven days of coaching after and you're getting a clarity consultation call before but it's only $5.97 two hours live of going through your specific system seven days of coaching after a half an hour clarity call before so I know exactly what you need there's so much more you get the workbooks and you'll learn the psychology of sales and conversation how to lead short and powerful consults even if they're two minutes you can get a lot of impact with your client out of two minutes when you should see my method or if you're in a 30 minute consult what to say and what not to say that eight emotional touch points when clients are the most receptive to say yes and a clear confident consultation framework that naturally converts so just go over exactly what you're going to get the 30 minute check-in consult before the event the workshop or the training which is Monday the 24th of November the two-hour live coaching immersion training seven days of coaching support after the workbook scripts templates and blueprint that you can use instantly this is the exact framework I used to build my 10k plus week so on and the same roadmap my private clients used to grow with clarity confidence and cash flow so if you're ready drop the word path and I can just send you more details there's absolutely no pressure just you can have a look look at the details see if it aligns with you but if you're not moving your revenue needle if you're stuck at two four six K's even eight K's depending on where you're at and if you have a team or you don't have a team this is for you community this is what my gosh there's so much you got I'm so excited because there's so much to share if you're ready to communicate your value with conviction increase your product sales and rebookings and stand out without shouting this feeling of shouting not literally figuratively but feeling like you're making a lot of noise and no one's responding this is for you. Because you'll build financial success with time flexibility. And there's only 10 spots. So I'm going to keep it very intimate, personalised and exclusive. So if something's stirring you, trust that beauties, this is the next level calling for you. This isn't about working harder, it's about communicating smarter, leading with confidence and creating a client journey that feels aligned for both of you so if you want all the details if you want in either or just comment the world path below and i'll message you privately with more details so hopefully that made sense beauties there's a lot to share there i'm just going to check if you have any questions let me know uh i'll just wait hopefully that makes sense it is just wait a second to see how that's all going so far looks like no questions yet that's okay well i just want to wish you the best week ahead i'm here if you need drop me a question dm me anytime i love supporting just you know seeing you in your element is makes me just so happy all right beauty sending you so much love until next time bye for now

✨ If Freedom Had a Price - What Would It Be Worth to You?

In this industry, I’m seeing more therapists hesitate to invest in support, waiting until “next year” to fix problems that are costing them revenue right now.

But if your:

• clients aren’t rebooking
• you’re always chasing new clients
• product sales are inconsistent
• consultations feel unclear
• revenue is stuck at 2, 4, 6, or 8K months…

…these aren’t small issues.

They’re retention leaks and they’re expensive.

Especially right now, in the highest-spending months of our industry, when clients are investing more than ever.

✨ Here’s what we explore in this live training:

💗 The real cost of waiting to fix revenue problems
💗 Why freedom (time + financial) must be a non-negotiable
💗 How even icons in our industry failed forward
💗 The hidden gap: communication, value and client psychology
💗 Why clients don’t say yes and how to change it
💗 How to simplify your systems so business becomes lighter, easier & more aligned

This is a powerful reminder that you don’t become exceptional day one.

You become exceptional through clarity, support, structure, and guidance.

✨ JOIN THE COMMUNITY

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➡️ Join my free Facebook group: HERE https://www.facebook.com/groups/tripleyourrevenue/ your hub for business growth, client mastery, and industry connection.

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