Basecamp for Operations teams | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on June 11, 2025), Kimberly (Product), Ashley (Support) and Eron (Operations) from the 37signals team walk through how the Operations team uses Basecamp to organize their work. They share a peek into a few Ops projects and show how they're organized. Eron and answers questions from the audience about his team and 37signals' cloud exit.

For follow up questions, reach out to guides@basecamp.com.

Timestamps:
01:25 – Meet the 37signals team
04:07 – What the 37signals Ops team looks like
07:45 – How the Ops team works with 6-week cycles
09:40 – How the Ops team uses Basecamp
15:32 – How Ops uses the Basecamp Message Board, Docs & Files and Chat
18:18 – Referencing and linking to other Basecamp projects
19:58 – Using ONCE Campfire as a backup chat tool
22:00 – Breaking work into projects (teams, management, social, short-term projects, etc.)
25:15 – The team's decision to not use Kubernetes
29:10 – Security considerations when not using Kubernetes
32:01 – How much has been saved from moving out of the could
33:15 – Deciding which tasks to prioritize in Ops
35:02 – How Ops decides which metrics to collect and review
38:21 – Where to learn more about the Ops team processes
39:45 – Questions about Kamal
43:12 – ShapeUp non-development teams, like Ops and Customer Support
46:43 – Handling disaster events
51:10 – Number of staff in Ops and their roles
52:06 – Typical work day of Ops team
55:08 – Handling restarts of non-responsive processes
57:00 – How we manage Cron jobs
57:23 – Thoughts on AI
58:16 – Employee costs with moving out of the cloud
1:00:00 – Wrap-up