How the NHS innovates — Ben Cook (Deputy Director of Product, NHS)

Ben Cook, Deputy Director of Product at NHS, opened his talk at #mtpcon London 2026 with a piece of advice from his first product job. When things went wrong, his mentor always said the same thing: "Don't worry guys, we're not saving lives." Years later, that mentor called with a job offer at the National Health Service (NHS), with their core mission being to save lives.

He delivered a great session full with real-world examples on how he innovates at legacy organisations like the NHS.