Principles of Communication – REWORK

37signals’ co-founders Jason Fried and David Heinemeier Hansson share insights from their write-up, The 37signals Guide to Internal Communication. They discuss effective communication strategies within the company and with the public, offering practical advice to consider when conveying messages.

Key Takeaways:

00:41 - The backstory of how the guide was created

02:39 - The write up serves as both an internal reminder and a practical manual for how communication is handled at 37signals

06:36 - Why publishing doesn’t require perfection

10:52 - Poor communication can lead to misunderstandings

18:26 - How unclear communication can come across negatively

23:03 - Why you shouldn't rush tough conversations 


*Links and Resources*

The 37signals Guide to Internal Communication - https://37signals.com/how-we-communicate

Books by 37signals - https://37signals.com/books

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The REWORK podcast – https://37signals.com/podcast/


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Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.

If you have a question for Jason or David about a better way to work and run your business, leave us a voicemail at 708-628-7850 or email, and we might answer it on a future episode.