Returnloop.co.uk and how it is helping salons get more business

I built probably three really, really good products over the last year, along with lots of custom GPTs. But the things that we've built recently are tools that are going to help smaller businesses, and I'm immensely proud of that. Now, one of the ones that I did create is for people that are in the beauty game. That could be hairdressers, it could be nail salons, it could be people that deal with Botox and all that kind of thing. and what it is is it's something that really helps not only marketing but it also helps people come back time and time again now and that's what I'm most proud of it's not meant to be a tool that does anything other than help businesses and I'm gonna show you really how this kind of look so let me just share my screen if I can get rid of this and I'll get rid of this okay and I'm going to talk through the actual page and the reason why I built it like I mentioned before it's for hair beauty and aesthetics professionals and it's a rate it's basically it's regular I always come back into the shop and that's fantastic but there are those that kind of come try it maybe do it for a couple times and we lose them and more often than not we can keep these people yeah keep them coming back to um to the salon to the store or whatever that might be um because from our research salon owners are losing some something like 13 40 percent of clients which is an awful lot now if you're getting these people um i mean you've done a lot of work you've probably done some social media on there you've taken photos you've hope you know you tried your best to get these people to come back in or to keep remembering you. But life gets in the way, and that's what we're about here. So if you had something that was, you know, something that's going to help not having to chase people, not having to give discounts and no extra admin, then it should be something that's going to be really kind of right up your street, so to speak. So what we're seeing is, if you have a look at the website, it's returnlib.co.uk, and it just shows some videos of how this actually looks. and I'll do a quick demo later, but there's a video there that you can see. And I mentioned earlier, it's for hairdressers, it's for barbers, it's for nail technicians, lash artists, aestheticians, and bro specialists, massage therapists, spray ton artists, waxing, blow dry bars, holistic and mobile beauticians. Now, I've also created this, and it's worth doing. It takes two minutes, and it's on returnlub.co.uk forward slash audit. and it's gonna ask you some questions is your salon quite a losing clients and this kind of 10 10 point audit would you be able to do that so you just start do you have a document assistant to follow up with a client within 48 hours if they leave the salon without rebooking and if you're honest with yourself it's probably a no if you haven't collected them there and then you might look back through your diary and thinking I've got a little bit of spare time let me try give Maureen a call Cindy a call but there's nothing that's actually accurate within that so more often than not people are going to say no are your reminders tailored to the service eg four weeks for routes 10 weeks for balayage rather than the generic one size fits all text and again you've got to say yes or no I mean the system that we've created there's drop down bars on there so you can say right who's coming for what and for which chair and for which you know technicians actually looking after this one or which you know a beautician so reminders should be specific to that particular person just so it makes them feel a little bit more special and it's not generic because that's the last thing you want so let's just say no to that one and again you can do this feel free to just feel good um sorry feel in your own little leisure time how this could possibly work next question is if a client cancels and doesn't immediately reschedule does a reminder automatically trigger to bring them back two weeks later and if you're saying yes brilliant you know there might be some tools out there but what you've got is there's no consistency they might send a message and that's it it's all done we've created something that's going to send a number of messages after the fact because if they haven't come in you know the duty coming in two weeks we'll send them another message just saying you know we're not forgotten you we've got some space for you and then there's a final one that goes out saying you know we're not seeing you for a little while we'd love to get you back in and that kind of thing now these are made purely to do a duty of care and to help your your customers because you know time does get in the way and we all know that now if there was a way to kind of keep in touch with these people without harassing them without kind annoying them that's the last thing we want then you know that this is that tool and it saves you so much time it's it's not fun anymore so if a client cancels and doesn't immediately reschedule does remind automatically treat to bring them back to weeks that's it no it doesn't can also say you spend zero minutes of your personal time in with texting clients see if they want to come back what do you think you know if you've got some spare them you know time in the chair you want to try find some some people so can you just say you spend zero minutes of your personal time no i can't say that uh does your current system work within without your front of how staff having to remember to send the list at the end of the day i don't know does it you tell me uh can i go and go from receiving your reminder to being booked in your diary in under three clicks some might have that i'm gonna say yes i'm not gonna say that my my tool fixes literally everything and nobody else's does that's just not the case but it's specific to that person and that time frame and and that actual person and says do you have a way to automatically ask for a Google review on the minute client confirms they are people they visit now I built listen after the fact that I built this kind of reminder tool and it's been the best thing I could have built loads of us do such such great work and we're a little bit nervous to ask for testimonial and you shouldn't have to be you know if you had this this tool where it basically sends a message when they are literally just left the chair when they're feeling really good about it there are you know some great work done they're feeling happy they're in the right frame of mind to do your review that's when you should be asking these people not two or three days later it's uh it's it's when they're at the highest it's when they're kind of not adrenaline but they're their feeling of goodwill is there so that's when you should be so do you have a way to ultimately i would say no have you received five star google reviews in the last seven days about how much a person has to climb in the air no you haven't if you say you have then um you've done something exceptional like most people don't get that follow-up once Once they're out of the chair, once they're out of the salon, once they're on the bus home, the car home, they've forgotten all about you until it's next time to come back in. And if you're asking them for another testimony, it kind of feels a bit uncomfortable. So, you know, and we've addressed that. And it is something that's massively turning your profit margins up. Do you know exactly which week next month will be quiet right now? And do you have an order to wait to fill that? If you do, I'm going to say that you do. maybe you don't i'm fairly sure you don't but i'm gonna say yes anyway because some people will if a client hasn't visited you in four months does your system flag them at risk and reach out one last time does it maybe not so there we go so if you go you're right okay it's about to go enter your email to your full personalized results so you just put in your email address there and it's going to tell you all about this so you know it's massive they'll check your daily protocol service you know all the questions that we've asked and your answers this is not me creating these answers you can say yes no to any of these um and what this means for your talent is you're leaving thousands of pounds on the table every year and you are i'm really sorry and i really don't want to be this blunt but you are and i want to prove this and the reason i want to prove this is because i want you on for for a long time and that's why we do a 30 day free trial and that's for you to get to know it not for me i understand how this works i don't understand how it works for other clients so if we're getting your reviews and we're getting your people to book back in without you having to do too much work then this should be a no-brainer now it only costs at the moment about 25 pounds a chair that's it that's it i'm not that is doing pretty much your marketing for you and it's also doing your follow-ups if you cannot see the value in that then uh you know it's I've started eating shoes, I think, because whatever I think I've designed for you is just not what it should be. But I know for a fact it is. I want you to try the free trial. Check it out. Just have a go with it. It's returnloop.co.uk and just see what difference this will make to your business. Do the audit. And then from that audit, you're going to get some information sent to you on, you know, every now and again. Not a day like this, but I think it's every two days. Just some information that's going to help you. And I've designed this as well for one particular reason. It's just to help you really kind of understand what market is there. If you're struggling, and most of us are, and it's not because of your service and it's not because of your pricing. It's because everything's going up. The rent on your shop's going up. The products on your shops are going up. Gas, electricity, it's all going up. And all these things you have to pay for. So if you do not have consistency in your chairs, then you've got a very big problem in your business. and I'd hate for you to kind of fail on that. This is a great tool. I'd love you to try it. Like I say, it's 30-day free trial. In fact, I get you to convince yourself that. You just cancel it. No issues. And we'll say thank you for trying it. Now you know. Have a go, guys. See what you think. And let's see if we can get you some more business. Have a great day.

If you run a hair salon, beauty business, or aesthetics clinic — this will hit home.

Most clients don’t disappear because of bad service.
They disappear because no one followed up.

That’s it.

In this video, I break down:
• Why 30–40% of salon clients never return
• The gap between appointments most systems ignore
• Why booking systems like Fresha or Treatwell don’t solve retention
• And the simple system that quietly brings clients back automatically

🔁 What ReturnLoop Actually Does

ReturnLoop is not a booking system.

It works alongside whatever you already use.

After a client visit:
• You add their details (takes 30 seconds)
• ReturnLoop tracks when they’re due back
• Sends a perfectly timed SMS reminder
• Gives them a simple way to rebook or leave a review

No chasing.
No awkward follow-ups.
No extra admin.

Just better follow-through.

💡 Why This Matters

Every appointment creates two opportunities:

A client who could rebook
A review that could be written

Most salons miss both.

That’s where revenue quietly leaks.

ReturnLoop captures both — automatically.

✂️ Who This Is For

This works for:
• Hairdressers
• Barbers
• Nail techs
• Lash artists
• Aestheticians
• Massage therapists
• Mobile beauticians

If clients are supposed to come back to you — this applies.

📈 What Happens When You Get This Right

• Fewer quiet weeks
• More predictable income
• Clients returning at the right time
• More 5-star reviews (without asking awkwardly)

If just one extra client per chair comes back each month…
this pays for itself many times over.

🚀 Try It Yourself

👉 Start your free 30-day trial:
https://returnloop.co.uk

(Card required · Cancel anytime)

👉 Or book a quick demo call:
https://returnloop.co.uk

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